This Privacy Policy explains how CupidCompanies ("Company," "we," "us," or "our") collects, uses, discloses, and protects personal information when you visit cupidcompanies.com or use our products, including Cupid Calendar (collectively, the "Service").
This Privacy Policy applies to personal information collected through the Service, including when you:
Because Cupid Calendar touches deeply personal relationship topics, some information you choose to share — relating to emotional wellbeing, intimacy, sexual wellness, therapy, or communication — may qualify as sensitive personal information under applicable law.
We process such information only:
When you sign up, we ask you to accept our Consent and Safety policy. You choose what you write about sensitive topics, and what you share. Your private journal and event notes are visible only to you.
We may use personal information to:
We may use aggregated, de-identified data to fix problems and improve the app. We do not use it to make claims about relationship outcomes. We will not use your name, direct identifiers, or recognizable personal story in public-facing marketing without your separate express permission.
Where required by law, we rely on one or more of the following legal bases:
We may use cookies, local storage, and similar technologies for authentication, security, analytics, and service functionality. Where required by law, we provide consent choices for non-essential tracking and honor your selections.
We may share personal information with:
The app includes an AI assistant called Arrow. When you use it, your messages and some of your app data are sent to Anthropic, our AI provider, so it can reply. That app data includes your first name, averages and a trend of your check-in ratings from the last two weeks, themes from the notes on your check-ins (not your private journal), your questionnaire results, which couple tools you have started, and a summary of your recent and upcoming plans. If you do not use Arrow, nothing is sent to Anthropic. Anthropic handles that data under its own commercial terms and privacy policy, which say how long it keeps data and whether it is used to train its models.
We do not currently share your information with counselors, coaches, or other professionals.
We do not sell your personal data. We do not use it to show you ads.
We may store and process personal information in countries other than your country of residence. Where required by applicable law, we use appropriate safeguards — such as standard contractual clauses — for restricted international transfers.
We retain personal information for as long as reasonably necessary to:
When information is no longer needed, we delete, anonymize, or securely de-identify it where feasible.
We take backups of our database daily and keep each one for 7 days.
We use administrative, technical, and organizational safeguards to protect personal information, including role-based access controls, encryption in transit, monitoring, and vendor controls. Each record in the app can be read only by you, and by your linked partner for the items you share. No method of transmission or storage is perfectly secure, and we cannot guarantee absolute security.
Depending on your location, you may have the right to:
To exercise your rights, contact us at privacy@cupidcompanies.com. We may verify your identity before processing your request.
Deleting your account and data
You can delete your account at any time. There are two ways to do this:
In the app. Open Settings and tap Delete Account. This deletes your profile and everything you wrote. Documents you made with your partner are deleted for both of you. Your partner keeps what they wrote. It does not cancel a store subscription, so cancel that first. We take backups daily and keep each one for 7 days, so your data is gone from them within 7 days of deletion. Error reports linked to your account ID are not removed by this and expire on our error-monitoring service's own schedule.
By email. Send a deletion request to privacy@cupidcompanies.com from the email address associated with your account. We will process your request and confirm deletion within 30 days.
Note: Some data may be retained for a limited period where required by law or for fraud prevention, dispute resolution, or legal compliance. Retained data is isolated from active use and deleted as soon as legally permitted.
Cupid Calendar is designed to support healthy, intentional connection between adults. Using the app does not replace direct communication between partners. A reminder, shared plan, check-in, prior preference, or AI-generated suggestion does not equal consent.
The platform may only be used in respectful, lawful, and non-coercive ways. You may not use it to:
Shared features — including shared calendars, reflections, and relationship tools — should support trust and communication, not surveillance or control. Before you turn on shared features, check what your partner will be able to see. If you are afraid of your partner, do not start with shared features. Our Safety Resources page lists where to get help.
Cupid Calendar is not a substitute for licensed therapy or counseling, medical advice, legal advice, crisis intervention, or emergency services. If you feel unsafe or threatened, please seek help from local emergency or support services immediately.
For full guidance on consent, safety, and respectful use, visit our Consent & Safety page.
We send marketing and promotional communications — including email and SMS — only with your prior opt-in consent. You will never receive marketing messages from us unless you have expressly agreed to receive them.
Marketing emails require your affirmative opt-in at the time of sign-up or through a separate consent step. You may opt out at any time using the unsubscribe link in any email or by contacting us at privacy@cupidcompanies.com.
We will only send SMS or text messages to your mobile number if you have explicitly opted in to receive them. Message and data rates may apply. You can opt out at any time by replying STOP to any message or by contacting us at privacy@cupidcompanies.com.
Service-related messages, billing notices, and security alerts are not marketing communications and may be sent when operationally necessary, regardless of marketing preferences.
If you reside in California, Virginia, Colorado, Connecticut, Utah, the European Economic Area, the United Kingdom, Canada, Australia, or another jurisdiction with additional privacy rights, you may have rights or disclosures beyond those described above. We will provide any additional notices, opt-outs, or consent tools required by applicable law.
The Service is intended only for adults age 18 and older. We do not knowingly collect personal information from children. If we learn we have done so, we will take reasonable steps to delete that information.
We may update this Privacy Policy from time to time. If changes are material, we will provide notice by updating the date above and, where appropriate, by email or in-app notification.
Questions, requests, or concerns about this Privacy Policy: